The Effects of Dependence on Brazilian Third-Party Logistics Satisfaction
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Antonio Carlos Rodrigues
Ricardo Silveira Martins
Abstract
Context: studies argue that similar levels of dependence are essential for supplier satisfaction in buyer-supplier relationships. However, asymmetric relationships can also lead to supplier satisfaction. Objective: this paper investigates the effects of benefit-based dependence (positive motivations for maintaining relationships) between buyer and supplier and supplier satisfaction. Methods: response surface analysis (RSA) was used to test the relationship between third-party logistics (3PL) dependence and satisfaction dimensions in 174 dyads. Results: the results demonstrated that about supplier satisfaction, instead of dependence asymmetry what really matters is the degree of dependence between the parties. The more dependent one part is on the other, usually, the greater the supplier’s satisfaction. In many circumstances, a degree of dependence is acceptable and necessary to access resources and opportunities. Conclusions: the interaction between buyer and supplier dependence and supplier satisfaction is complex. Situations of dependence asymmetry in which the supplier is highly dependent on the buyer may still be satisfactory.
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Rodrigues, A. C., & Martins, R. S. (2021). The Effects of Dependence on Brazilian Third-Party Logistics Satisfaction. Journal of Contemporary Administration, 26(1), e200380. https://doi.org/10.1590/1982-7849rac2022200380.en
Section
Theoretical-empirical Articles
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Crook, T. R., & Combs, J. G. (2007). Sources and consequences of bargaining power in supply chains. Journal of Operations Management, 25(2), 546–555. https://doi.org/10.1016/j.jom.2006.05.008
Crook, T. R., Craighead, C. W., & Autry, C. W. (2017). Hold back or held back? The roles of constraint mitigation and exchange diffusion on power “nonuse” in buyer-supplier exchanges. Journal of Supply Chain Management, 53(2), 10–21. https://doi.org/10.1111/jscm.12135
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(2), 11-27. https://doi.org/10.2307/1251126
Edwards, J. R. (2002). Alternatives to difference scores: Polynomial regression analysis and response surface methodology. In F. Drasgow & N. Schmitt (Eds.), The Jossey-Bass business & management series. Measuring and analyzing behavior in organizations: Advances in measurement and data analysis (pp. 350–400). San Francisco, CA: Jossey-Bass.
Emerson, R. M. (1962). Power-dependence relations. American Sociological Review, 27(1), 31-41. https://doi.org/10.2307/2089716
Farh, J.-L., Werbel, J. D., & Bedeian, A. G. (1988). An empirical investigation of self- appraisal-based performance evaluation. Personnel Psychology, 41(1), 141–156. https://doi.org/10.1111/j.1744-6570.1988.tb00636.x
Fundação Dom Cabral (2018). Perfil dos operadores logísticos no Brasil relatório analítico. Retrieved from https://old.abolbrasil.org.br/pdf/1554746504.pdf
Flynn, B., Pagell, M., & Fugate, B. (2018). Editorial: Survey research design in supply chain management: The need for evolution in our expectations. Journal of Supply Chain Management, 54(1), 1–15. https://doi.org/10.1111/jscm.12161
Forza, C. (2002). Survey research in operations management: A process‐based perspective. International Journal of Operations & Production Management, 22(2), 152–194. https://doi.org/10.1108/01443570210414310
Gaski, J. F. (1984). The theory of power and conflict in channels of distribution. Journal of Marketing, 48(3), 9–29. https://doi.org/10.2307/1251326
Gassenheimer, J. B., & Ramsey, R. (1994). The impact of dependence on dealer satisfaction: A comparison of reseller-supplier relationships. Journal of Retailing, 70(3), 253–266. https://doi.org/10.1016/0022-4359(94)90035-3
Glavee-Geo, R. (2019). Does supplier development lead to supplier satisfaction and relationship continuation? Journal of Purchasing and Supply Management, 25(3), 100537. https://doi.org/10.1016/j.pursup.2019.05.002
Griffith, D. A., Hoppner, J. J., Lee, H. S., & Schoenherr, T. (2017). The influence of the structure of interdependence on the response to inequity in buyer–supplier relationships. Journal of Marketing Research, 54(1), 124–137. https://doi.org/10.1509/jmr.13.0319
Gulati, R., & Sytch, M. (2007). Dependence asymmetry and joint dependence in interorganizational relationships: Effects of embeddedness on a manufacturer’s performance in procurement relationships. Administrative Science Quarterly, 52(1), 32–69. https://doi.org/10.2189/asqu.52.1.32
Gundlach, G. T., & Cadotte, E. R. (1994). Exchange interdependence and interfirm interaction: Research in a simulated channel setting. Journal of Marketing Research, 31(4), 516-532. https://doi.org/10.2307/3151880
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis. Harlow, UK: Pearson.
Handley, S. M., & Benton, W. C. (2012). Mediated power and outsourcing relationships. Journal of Operations Management, 30(3), 253–267. https://doi.org/10.1016/j.jom.2011.11.004
Handley, S. M., Jong, J., & Benton, W. C. (2019). How service provider dependence perceptions moderate the power–opportunism relationship with professional services. Production and Operations Management, 28(7), 1692–1715. https://doi.org/10.1111/poms.13013
Hillman, A. J., Withers, M. C., & Collins, B. J. (2009). Resource dependence theory: A review. Journal of Management, 35(6), 1404–1427. https://doi.org/10.1177/0149206309343469
Hofer, A. R. (2015). Are we in this together? The dynamics and performance implications of dependence asymmetry and joint dependence in logistics outsourcing relationships. Transportation Journal, 54(4), 438-472. https://doi.org/10.5325/transportationj.54.4.0438
Huo, B., Flynn, B. B., & Zhao, X. (2017). Supply chain power configurations and their relationship with performance. Journal of Supply Chain Management, 53(2), 88–111. https://doi.org/10.1111/jscm.12139
Huo, B., Liu, C., Chen, H., & Zhao, X. (2017). Dependence, trust, and 3PL integration: An empirical study in China. International Journal of Physical Distribution & Logistics Management, 47(9), 927–948. https://doi.org/10.1108/IJPDLM-09-2016-0284
Huo, B., Tian, M., Tian, Y., & Zhang, Q. (2019). The dilemma of inter-organizational relationships: Dependence, use of power and their impacts on opportunism. International Journal of Operations & Production Management, 39(1), 2–23. https://doi.org/10.1108/IJOPM-07-2017-0383
Huo, B., Wang, Q., Zhao, X., & Schuh, S. (2016). Threats and benefits of power discrepancies between organisations: A supply chain perspective. International Journal of Production Research, 54(13), 3870–3884. https://doi.org/10.1080/00207543.2016.1159744
ILOS. (2014). Tercerização logística no Brasil. Retrieved from http://www.ilos.com.br/web/analise-de-mercado/relatorios-de-pesquisa/terceirizacao-logistica-no-brasil-panorama
Ireland, R. D., & Webb, J. W. (2007). A multi-theoretic perspective on trust and power in strategic supply chains. Journal of Operations Management, 25(2), 482–497. https://doi.org/10.1016/j.jom.2006.05.004
Kim, Y., & Choi, T. Y. (2018). Tie strength and value creation in the buyer-supplier context: A u-shaped relation moderated by dependence asymmetry. Journal of Management, 44(3), 1029–1064. https://doi.org/10.1177/0149206315599214
Kim, S. K., & Hsieh, P.-H. (2003). Interdependence and its consequences in distributor-supplier relationships: A distributor perspective through response surface approach. Journal of Marketing Research, 40(1), 101–112. https://doi.org/10.1509/jmkr.40.1.101.19130
Kline, R. B. (2011). Principles and practice of structural equation modeling. New York: Guilford Press
Kull, T. J., & Ellis, S. C. (2016). Coping with dependence: A logistics strategy based on interorganizational learning for managing buyer–supplier relations. Journal of Business Logistics, 37(4), 346–363. https://doi.org/10.1111/jbl.12146
Kumar, N., Scheer, L. K., & Steenkamp, J.-B. E. M. (1995). The effects of perceived interdependence on dealer attitudes. Journal of Marketing Research, 32(3), 348–356. https://doi.org/10.2307/3151986
Kumar, N., Scheer, L. K., & Steenkamp, J.-B. E. M. (1998). Interdependence, punitive capability, and the reciprocation of punitive actions in channel relationships. Journal of Marketing Research, 35(2), 225-235. https://doi.org/10.2307/3151850
Leonidou, L. C., Talias, M. A., & Leonidou, C. N. (2008). Exercised power as a driver of trust and commitment in cross-border industrial buyer-seller relationships. Industrial Marketing Management, 37(1), 92–103. https://doi.org/10.1016/j.indmarman.2007.08.006
Leuschner, R., Carter, C. R., Goldsby, T. J., & Rogers, Z. S. (2014). Third-party logistics: A meta-analytic review and investigation of its impact on performance. Journal of Supply Chain Management, 50(1), 21–43. https://doi.org/10.1111/jscm.12046
Lieb, R. C., & Lieb, K. J. (2016). 3PL CEO perspectives on the current status and future prospects of the third-party logistics industry in North America: The 2014 survey. Transportation Journal, 55(1), 78–92. https://doi.org/10.5325/transportationj.55.1.0078
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