Indo Além: Impacto do Comportamento dos Indivíduos na Governança da Tecnologia da Informação



Artigo principal Conteúdo

Guilherme Costa Wiedenhöft
Edimara Mezzomo Luciano

Resumo

Objetivo: este trabalho destaca a expressão comportamental da governança de tecnologia da informação (GTI) e visa a identificar se o comportamento dos indivíduos contribui para o aumento da percepção de maturidade dos mecanismos de GTI. O conceito de comportamento de cidadania organizacional (CCO) foi a base para desenvolver um modelo de relacionamento entre o comportamento dos indivíduos e a maturidade da GTI. Método: uma survey foi realizada com 243 profissionais de TI do poder executivo de um governo estadual brasileiro. Os mínimos quadrados parciais foram usados como técnica de análise de dados. Resultados: os achados mostram a existência de uma relação positiva e significativa entre a variável espírito de iniciativa e a percepção de maturidade dos mecanismos de GTI. Conclusões: o impacto das mudanças da GTI no comportamento dos indivíduos precisa ser considerado, o que reforça que GTI é um recurso crítico para a implementação de políticas públicas e a execução de estratégias governamentais. Para elevar o nível de maturidade da governança de TI, os gestores devem fomentar o espírito de iniciativa em suas equipes, atuando sobre seus antecedentes como sentimentos de controle, complexidade, autoeficácia e responsabilidade pelas mudanças. Como consequência, os indivíduos podem tomar uma decisão deliberada, avaliando constantemente os resultados prováveis de seus comportamentos em favor da adoção de mecanismos de GTI.



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Wiedenhöft, G. C., & Luciano, E. M. (2021). Indo Além: Impacto do Comportamento dos Indivíduos na Governança da Tecnologia da Informação. Revista De Administração Contemporânea, 25(5), e190237. https://doi.org/10.1590/1982-7849rac2021190237.en
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