Going the Extra Mile: Impact of Individuals’ Behavior on Information Technology Governance
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Guilherme Costa Wiedenhöft
Edimara Mezzomo Luciano
Abstract
Objective: this work emphasizes the information technology governance (ITG) behavioral expression and aims to identify whether individual behavior contributes to the increase of the perceived maturity of the ITG mechanisms. The organizational citizenship behavior (OCB) concept was the base to develop a model of relations between individual behavior and ITG maturity. Methods: we carried out a survey with 243 IT personnel of the executive branch of a Brazilian state government. We used partial least squares as data analysis technique. Results: the findings show the existence of a positive and significant relationship between the variable spirit of initiative and the perceived maturity of the ITG mechanisms. Conclusions: the impact of ITG changes in individuals’ behavior needs to be considered, which reinforces that ITG is a critical resource for implementing public policies and executing governmental strategies. In order to raise the IT governance maturity, managers should foster the spirit of initiative in their teams, acting on their antecedents such as feelings of control, complexity, self-efficacy, and responsibility for changes. Consequently, individuals can make a deliberate decision, constantly evaluating the likely outcomes of their behaviors in favor of the adoption of ITG mechanisms.
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Wiedenhöft, G. C., & Luciano, E. M. (2021). Going the Extra Mile: Impact of Individuals’ Behavior on Information Technology Governance. Journal of Contemporary Administration, 25(5), e190237. https://doi.org/10.1590/1982-7849rac2021190237.en
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Mendonça, C. M. C., Guerra, L. C. B., Souza Neto, M. V., & Araújo, A. G.. (2013). Governança de tecnologia da informação: Um estudo do processo decisório em organizações públicas e privadas. Revista de Administração Pública, 47(2), 443-468. https://doi.org/10.1590/S0034-76122013000200008
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Siqueira, M. M. M. (2003). Proposição e análise de um modelo para comportamentos de cidadania organizacional. Revista de Administração Contemporânea, 7(spe), 165-184. https://doi.org/10.1590/S1415-65552003000500009
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Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84(5), 888-918. https://doi.org/10.1037/0033-2909.84.5.888
Ali, A., Nor, R. N. H., Abdullah, R., & Murad, M. A. A. (2016). Developing conceptual governance model for collaborative knowledge management system in public sector organisations. Journal of Information and Communication Technology, 15(2), 171–191. Retrieved from http://e-journal.uum.edu.my/index.php/jict/article/view/8213
Bandura, A. (1989). Human agency in social cognitive theory. American Psychologist, 44(9), 1175-1184. https://doi.org/10.1037/0003-066X.44.9.1175
Barnard, C. I. (1938). The functions of the executive. Cambridge, MA: Harvard University Press
Bekkers, V., & Homburg, V. (2002). Administrative supervision and information relationships. Information Polity, 7(2-3), 129-141. Retrieved from https://content.iospress.com/articles/information-polity/ip000007
Bentler, P. M., & Speckart, G. (1979). Models of attitude-behavior relations. Psychological Review, 86(5), 452-464. https://doi.org/10.1037/0033-295X.86.5.452
Bies, R. J. (1989). Organizational citizenship behavior: The good soldier syndrome. Academy of Management Review, 14(2), 150-312. https://doi.org/10.5465/AMR.1989.4282145
Bradley, R. V., & Pratt, R. M. E. (2011). Exploring the relationships among corporate entrepreneurship, IT governance, and risk management. Proceedings of the Annual Hawaii International Conference on System Sciences, Kauai, HI, USA, 44. https://doi.org/10.1109/HICSS.2011.203
Chin, W.W. (1998). The partial least squares approach to structural equation modeling. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295-336). Mahwah, NJ: Lawrence Erlbaum Associates.
Collares, M. L. (2020). Governança corporativa: Fator preponderante no ativismo de acionistas no Brasil. Revista de Administração Contemporânea, 24(5), 414–431. https://doi.org/10.1590/1982-7849rac2020190338
Currie, W. (2008). Institutionalization of IT compliance: A longitudinal study. Proceedings of the International Conference on Information Systems, Paris, France, 29. Retrieved from https://aisel.aisnet.org/icis2008/182
Cunha, M. P., Rego, A., & Clegg, S. R. (2010). Obedience and evil: From milgram and kampuchea to normal organizations. Journal of Business Ethics, 97, 291-309. https://doi.org/10.1007/s10551-010-0510-5
Cruz, J. B. da, Júnior. (2004). Repensando as funções do executivo. In A. S. Laner & J. P. da Cruz Júnior (Orgs.), Repensando as organizações: Da formação à participação (pp. 363-387). Florianópolis: Fundação Boiteux.
Dada, D. (2006). The failure of e-government in developing countries: A literature review. The Electronic Journal of Information Systems in Developing Countries, 26(1), 1-10. https://doi.org/10.1002/j.1681-4835.2006.tb00176.x
De Haes, S., & Van Grembergen, W. (2009). An exploratory study into IT governance implementations and its impact on business/IT alignment. Information Systems Management, 26(2), 123-137. https://doi.org/10.1080/10580530902794786
Diniz, E. H., Barbosa, A. F., Junqueira, A. R. B., & Prado, O. (2009). O governo eletrônico no Brasil: Perspectiva histórica a partir de um modelo estruturado de análise. Revista de Administração Pública, 43(1), 23-48. https://doi.org/10.1590/S0034-76122009000100003
Fernandes, C. M., Siqueira, M. M. M., & Vieira, A. M. (2014). Impacto da percepção de suporte organizacional sobre o comprometimento organizacional afetivo: O papel moderador da liderança. Pensamento Contemporâneo em Administração, 8(4), 140-162. https://doi.org/10.12712/rpca.v8i4.396
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 18(3), 382-388. https://doi.org/10.2307/3150980
He, J. J., Ye, C. M., & Xu, F. Y. (2010). A study on organizational change and human behavior in the process of organization information reform. 2010 International Conference on Management and Service Science, Wuhan, China. https://doi.org/10.1109/ICMSS.2010.5578116
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics, P. N. Ghauri (Eds.), New challenges to international marketing (pp. 277-319). Bingley: Emerald Group Publishing Limited. https://doi.org/10.1108/S1474-7979(2009)0000020014
Joia, L. A., & Magalhães, C. (2009). Evidências empÃricas da resistência à implantação de prescrição eletrônica: Uma análise explano-exploratória. RAC-Eletrônica, 3(1), 81-104. Retrieved from http://www.spell.org.br/documentos/ver/31129/evidencias-empiricas-da-resistencia-a-implantac---
Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (Vol. 2, Cap. 2, pp. 14-29). New York: Wiley .
Lin, C., & Wittmer, J. L. S. (2017, July). Proactive information security behavior and individual creativity: Effects of group culture and decentralized IT governance. 2017 IEEE International Conference on Intelligence and Security Informatics: Security and Big Data, Beijing, China. https://doi.org/10.1109/ISI.2017.8004865
Luna-Reyes, L., Juiz, C., Gutierrez-Martinez, I., & Duhamel, F. B. (2020). Exploring the relationships between dynamic capabilities and IT governance: Implications for local governments. Transforming Government: People, Process and Policy, 14(2), 149-169. https://doi.org/10.1108/TG-09-2019-0092
Magnusson, J., & Bygstad, B. (2013). Why I act differently: Studying patterns of legitimation among CIOs through motive talk. Information Technology and People, 26(3), 265–282. https://doi.org/10.1108/ITP-10-2012-0117
Mendonça, C. M. C., Guerra, L. C. B., Souza Neto, M. V., & Araújo, A. G.. (2013). Governança de tecnologia da informação: Um estudo do processo decisório em organizações públicas e privadas. Revista de Administração Pública, 47(2), 443-468. https://doi.org/10.1590/S0034-76122013000200008
Morisse, M., Horlach, B., Kappenberg, W., Petrikina, J., Robel, F., & Steffens, F. (2014, March). Trust in network organizations: A literature review on emergent and evolving behavior in network organizations. Proceedings of the Hawaii International Conference on System Sciences, Waikoloa, HI, USA, 47. https://doi.org/10.1109/HICSS.2014.561
Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418–1448. https://doi.org/10.1108/02635571111182773
Organ, D. W. (2015). Organizational citizenship behavior. In J. D. Wright (Ed.), International Encyclopedia of the Social & Behavioral Sciences (2 ed., pp. 317-321). https://doi.org/10.1016/B978-0-08-097086-8.22031-X
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Thousand Oaks, CA: Sage Publications. https://doi.org/10.4135/9781452231082
Parker, S. K., Williams, H. M., & Turner, N. (2006). Modeling the antecedents of proactive behavior at work. Journal of Applied Psychology, 91(3), 636-652. https://doi.org/10.1037/0021-9010.91.3.636
Peters, B. G. (1998). Managing horizontal government: The politics of co-ordination. Public Administration, 76(2), 295-311. https://doi.org/10.1111/1467-9299.00102
Rego, A. (1999). Comportamentos de cidadania organizacional: Operacionalização de um constructo. Psicologia, 13(1-2), 127-148. https://doi.org/10.17575/rpsicol.v13i1/2.563
Rego, A. (2003). Comprometimento organizacional e ausência psicológica: Afinal, quantas dimensões? Revista de Administração de Empresas, 43(4), 25-35. https://doi.org/10.1590/S0034-75902003000400003
Rego, A., & Cunha, M. P. (2010). Organisational justice and citizenship behaviors: A study in the portuguese cultural context. Applied Psychology, 59(3), 404-430. https://doi.org/10.1111/j.1464-0597.2009.00405.x
Rego, A., Ribeiro, N., & Cunha, M. P. (2010). Perceptions of organizational virtuousness and happiness as predictors of organizational citizenship behaviors. Journal of Business Ethics, 93(2), 215-235. https://doi.org/10.1007/s10551-009-0197-7
Ringle, C. M., Silva, D., & Bido, D. S. (2014). Modelagem de equações estruturais com utilização do SmartPLS. Revista Brasileira de Marketing, 13(2), 54-71. https://doi.org/10.5585/remark.v13i2.2717
Rodrigues, J. G. L., & Souza Neto, J. (2012). Diretrizes para implantação da governança de tecnologia da informação no setor público brasileiro à luz da teoria institucional. Revista do Serviço Público, 63(4), 475-497. https://doi.org/10.21874/rsp.v63i4.108
Sambamurthy, V., & Zmud, R. (1999). Arrangements for information technology governance: A theory of multiple contingencies. Management Information Systems Quarterly, 23(2), 261–290. https://doi.org/10.2307/249754
Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair, J. F., Jr. (2014). Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family Business Strategy, 5(1), 105-115. https://doi.org/10.1016/j.jfbs.2014.01.002
Schwarz, G. M. (2005). The social study of information and communication technology: Innovation, actors, and contexts. Administrative Science Quarterly, 50(1), 152–155. https://doi.org/10.2189%2Fasqu.2005.50.1.152
Scott, R. W. (1995). Institutions and organizations: Ideas, interests, and identities. Thousand Oaks, CA: Sage Publishing.
Siqueira, M. M. M. (2003). Proposição e análise de um modelo para comportamentos de cidadania organizacional. Revista de Administração Contemporânea, 7(spe), 165-184. https://doi.org/10.1590/S1415-65552003000500009
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653-663. https://doi.org/10.1037/0021-9010.68.4.653
Smits, D., & Van Hillegersberg, J. (2015, March). IT governance maturity: Developing a maturity model using the delphi method. Proceedings of the Annual Hawaii International Conference on System Sciences. Kauai, HI, USA, 48. https://doi.org/10.1109/HICSS.2015.541
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