HCFMUSP: Resilience in Response to the COVID-19 Pandemic

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Marcelo Caldeira Pedroso
https://orcid.org/0000-0002-2623-293X orcid
João Teixeira Pires
https://orcid.org/0000-0003-4821-6217 orcid
Ana Maria Malik
https://orcid.org/0000-0002-0813-8886 orcid
Antonio José Rodrigues Pereira
https://orcid.org/0000-0002-8287-323X orcid


The teaching case describes a set of emergency actions taken by HCFMUSP to manage the needs brought by the COVID-19 pandemic in Brazil. The case objective considers the issues related to the impact of the pandemic mostly in healthcare operations, emphasizing how to: (a) adapt health system governance in response to a crisis (crisis management); (b) manage the health system capacity, which traditionally is not so resilient; (c) deal with a new disease (knowledge management). Thus, it should allow gathering elements for the management of future crises.


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How to Cite
Pedroso, M. C., Pires, J. T., Malik, A. M., & Pereira, A. J. R. (2021). HCFMUSP: Resilience in Response to the COVID-19 Pandemic. Journal of Contemporary Administration, 25(Spe), e200245. https://doi.org/10.1590/1982-7849rac2021200245.en
Cases for Teaching


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