Knowledge, innovation and competency in financial organizations: an analysis taking the bank managers point of view into consideration

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DOI: https://doi.org/10.1590/S1415-65552004000500005
Keywords:
core competencies, information technology, knowledge, innovation, banks

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Marcel Ginotti Pires
Universidade Presbiteriana Mackenzie
Reynaldo Cavalheiro Marcondes
Universidade de São Paulo

Abstract

This paper shows the knowledge, the innovation, and the core competencies as essential elements to reach the improvement of the competitivity in the bank industry. It is based on qualitative exploratory research in which seven high executives of different large banks that operate in the country were interviewed. These interviews were in depth interviews, and the data gathered were handled with techniques of the content analysis. The results found show the following: knowledge is not an object of management, and the emphasis is given to client data handling, not considering the effective opportunities of learning; innovation is essential for the studied banks survival, because it is not seen as a sustainable competitive advantage due to the constant imitation practices; core competencies are a clear concept for the interviewed executives, but they are not sure about how to connect them to the individual competencies; besides they are favorable rather to their external acquisition than to their inner development.

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How to Cite
Pires, M. G., & Marcondes, R. C. (1). Knowledge, innovation and competency in financial organizations: an analysis taking the bank managers point of view into consideration. Journal of Contemporary Administration, 8(spe), 61-78. https://doi.org/10.1590/S1415-65552004000500005
Issue
Vol. 8 (2004): Special Issue - 2004
Section
Articles

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Author Biographies

Marcel Ginotti Pires, Universidade Presbiteriana Mackenzie

Mestre em Administração de Empresas pela Universidade Presbiteriana Mackenzie. Professor Auxiliar da Universidade Presbiteriana Mackenzie, além de Analista de Suporte Tecnológico Sênior do Banco Nossa Caixa S.A. Suas áreas de interesse em pesquisa são teoria organizacional, inovação, estratégias organizacionais, tecnologia de informação, competências essenciais.

Reynaldo Cavalheiro Marcondes, Universidade de São Paulo

Doutor em Administração de Empresas pela Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo. Professor e Coordenador do Programa de Pós-Graduação em Administração de Empresas da Universidade Presbiteriana Mackenzie. Suas áreas de interesse em pesquisa são estratégias, comportamento organizacional.