Performance management in the public sector: the case of TI governo
Main Article Content
Abstract
This case for teaching examines the theme of performance management, from the intention of a system's manager of a public company to have a Performance Management System. From the awareness of demand and pressure for organizational results, this manager thinks about current and past performance management in the company and mentions the subject at many organizational levels: Board of Directors, human resources and area supervisors. Within this process, some elements are revealed to diagnose the situation, which takes place before the implementation of a program, such as context characteristics, management dilemmas, difficulties, expectations, objectives and risks that serve as subsidies for a performance management implementation project in a company. The material creates space for discussions and reflections on the performance management process from the point of view of objectives, planning of the implementation of actions in the area of Human Resources [HR], the interaction between Human Resources [HR] and customer-areas in the companies and their strategies for service and public and private management.
Downloads
Download data is not yet available.
Download data is not yet available.
Article Details
How to Cite
Fetzner, M. A., Oltramari, A. P., & Olea, P. M. (1). Performance management in the public sector: the case of TI governo. Journal of Contemporary Administration, 14(5), 968-982. https://doi.org/10.1590/S1415-65552010000500014
Section
Cases for Teaching in Administration
Since mid-February of 2023, the authors retain the copyright relating to their article and grant the journal RAC, from ANPAD, the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution 4.0 International license (CC BY 4.0), as stated in the article’s PDF document. This license provides that the article published can be shared (allows you to copy and redistribute the material in any medium or format) and adapted (allows you to remix, transform, and create from the material for any purpose, even commercial) by anyone.
After article acceptance, the authors must sign a Term of Authorization for Publication, which is sent to the authors by e-mail for electronic signature before publication.