Tecnologia da informação em pequenas empresas: fatores de êxito, restrições e benefícios

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DOI: https://doi.org/10.1590/S1415-65552004000200002
Keywords:
information technology, small business, organizational impact

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Glaúcia Aparecida Prates
Universidade Federal de Santa Catarina
Marco Túlio Ospina Patino
Universidade do Estado de São Paulo

Abstract

Studies have been conducted on Information Technology in specific areas, about standards and success factors, user's satisfaction. There are a few papers about IT (Information Technology) analysis in small business, mainly in countries under development such as Brazil. The aim of this paper is to describe the organizational impact due to the IT implementation in small business, considering performance criterion, success factors, adoption motivation and difficulties. IT considers three factors such as: a) to increase the continuity; b) controls more efficient; c) to provide more understanding of productive functions. This research was conducted by multicases method in 25 firms, during the first trimester of 2002. The studied firms integrate many sectors such as electrical-eletronical, logistic, commerce and services. The results indicated the two highest scores on success factors: use needs perceptions and management support. As benefits were pointed: a better understanding of productive functions and user´s satisfaction.

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How to Cite
Prates, G. A., & Patino, M. T. O. (1). Tecnologia da informação em pequenas empresas: fatores de êxito, restrições e benefícios. Journal of Contemporary Administration, 8(2), 9-26. https://doi.org/10.1590/S1415-65552004000200002
Issue
Vol. 8 No. 2 (2004): Apr/Jun - 2004
Section
Articles

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Author Biographies

Glaúcia Aparecida Prates, Universidade Federal de Santa Catarina

Doutora em Engenharia de Produção e Sistemas pela Universidade Federal de Santa Catarina (UFSC) e Mestre em Engenharia Florestal pela Universidade Federal do Paraná (UFPR). Professora e Pesquisadora do Curso de Administração de Empresas da Universidade de Ribeirão Preto (UNAERP). Suas áreas de interesse em pesquisa são tecnologia da informação aplicada à pequena empresa e gestão da informação.

Marco Túlio Ospina Patino, Universidade do Estado de São Paulo

Doutor em Agronomia pela Universidade do Estado de São Paulo (UNESP) e Mestre em Economia Agrícola pela Pennsylvania State University dos Estados Unidos. Professor do curso de administração de empresas com habilitação em comércio exterior na Universidade de Ribeirão Preto (UNAERP) e consultor nas áreas de agribusiness e comércio exterior. Suas áreas de interesse em pesquisa são micro e pequenas empresas e sua internacionalização, estrutura e desenvolvimento de redes de micro e pequenas empresas, empreendedorismo e empresas exportadoras, estrutura e desenvolvimento das micro e pequenas empresas e mercados de exportação para as micro e pequenas empresas.