Hospital Mãe de Deus
Main Article Content
Abstract
Since 1998, the Mãe de Deus Hospital, a private institution based in Caxias do Sul, RS, Brazil, has been implementing the Eu Sou Mãe de Deus Programme in order to assure the excellence of its services. The quality improvement process was structured in four stages: awareness, development, implementation and evaluation. The developed activities have been well evaluated by the physicians as well as the hospital's employees. The customer satisfaction level has also been high, since most of them (73%) have considered excellent the services provided by the hospital in the year 2001.
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Article Details
How to Cite
Figueiredo, K. F., & Araújo, C. (1). Hospital Mãe de Deus. Journal of Contemporary Administration, 7(2), 185-209. https://doi.org/10.1590/S1415-65552003000200013
Section
Cases in Administration
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