Eficácia de sistemas de informação e percepção de mudança organizacional: um estudo de caso

  PDF (Português (Brasil))  


Article Sidebar

DOI: https://doi.org/10.1590/S1415-65552001000300004
Keywords:
organizational change, organizational objectives, information technology, information systems, hospital informatics

Main Article Content

Davi Gomes de Andrade
Universidade Federal de Pernambuco
James Anthony Falk
Virginia Commonwealth University

Abstract

This paper is based on a case study involving 64 users of a Hospital Information System implanted in a large hospital in the City of Recife, Brazil. It is originated from the idea that the introduction of an information system should be regarded as an organizational change process, since it has a great potential of interfering with various aspects of the organization. The proposed hypothesis is that an information system tends to be considered efficacious when it is perceived as an element that contributes to the fulfilling of institutional objectives. In this study, was observed a positive correlation of 0.5011 between the degree of effectiveness attributed to the information system and the level of improvement in the quality of patient care perceived from the point of view of a group of users that works more directly with the pacients at the administrative tasks. The results suggest that the relationship between the variables may occur according to the degree that the proposed objectives, those formally declared, are congruent with the organizational objectives, those effectively sought by the personnel within the organization, and denominated by Perrow as operational objectives.

Downloads

Download data is not yet available.


Article Details

How to Cite
Andrade, D. G. de, & Falk, J. A. (1). Eficácia de sistemas de informação e percepção de mudança organizacional: um estudo de caso. Journal of Contemporary Administration, 5(3), 53-84. https://doi.org/10.1590/S1415-65552001000300004
Issue
Vol. 5 No. 3 (2001): Sep/Dec - 2001
Section
Articles

Since mid-February of 2023, the authors retain the copyright relating to their article and grant the journal RAC, from ANPAD, the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution 4.0 International license (CC BY 4.0), as stated in the article’s PDF document. This license provides that the article published can be shared (allows you to copy and redistribute the material in any medium or format) and adapted (allows you to remix, transform, and create from the material for any purpose, even commercial) by anyone.

After article acceptance, the authors must sign a Term of Authorization for Publication, which is sent to the authors by e-mail for electronic signature before publication.

Author Biographies

Davi Gomes de Andrade, Universidade Federal de Pernambuco

Mestre em Administração pela Universidade Federal de Pernambuco. Professor do Departamento de Economia e Administração da Universidade Católica de Pernambuco, além de Analista de Sistemas do Núcleo de Tecnologia de Informação da Universidade Federal de Pernambuco. Suas áreas de interesse em pesquisa são tecnologia da informação, gestão da informação, sistemas de informação hospitalar e de bibliotecas, informática para a área de saúde e para bibliotecas.

James Anthony Falk, Virginia Commonwealth University

Pós-Doutorado na Virginia Commonwealth University, USA, e Doutorado na University of Georgia, USA. Professor Adjunto do Departamento de Ciências Administrativas da Universidade Federal de Pernambuco, Pesquisador e Consultor do CNPq, além de Assessor do Grupo de Pesquisa do Hospital de Câncer de Pernambuco. Suas áreas de interesse em pesquisa são organização e administração hospitalar, qualidade de atendimento hospitalar, apuração de custos hospitalares, sistemas de informação hospitalar computadorizados, fatores de risco e prevenção do câncer.