Ramos, Anatália Saraiva Martins, Universidade Federal do Rio Grande do Norte, Brazil

• Journal of Contemporary Administration Vol. 16 No. 5 (2012): Sep/Oct - 2012 - Articles
  The impact of online complaints on consumer loyalty: an experimental study
  Abstract  PDF (Português (Brasil))
• Journal of Contemporary Administration Vol. 23 No. 3 (2019): May/June - 2019 - Articles
  Effects of Qualitative Data Analysis Softwares in the Quality of Researches
  Abstract  PDF (Português (Brasil))  Open Data (Português (Brasil))