Almeida, Tatiane Nunes Viana de, and Anatália Saraiva Martins Ramos. “The Impact of Online Complaints on Consumer Loyalty: An Experimental Study”. Journal of Contemporary Administration 16, no. 5 (1): 664-683. Accessed November 21, 2024. https://rac.anpad.org.br/index.php/rac/article/view/957.